Refund & Shipping

Cancellation Policies

In the case of inclement weather, Party Booking Fees may be applied to a rescheduled party. Please call (416) 760 9027 to discuss rescheduling your party. If you think you may need to reschedule your party for another reason (such as a medical emergency), please call us (416) 760 9027 as soon as possible to discuss rescheduling.
Workshop, Event, and Class Registrations are non-refundable.
Can’t make it? We understand– life happens! While no refunds will be given at anytime, we will happily issue 100% walk-in studio credit or transfer you to a new class of the same value with more than 72 hours notice. If you provide 48-72 hours notice, we will issue 75% store credit. With 24 to 48 hours notice, we will issue 50% store credit. No calls, no shows, or cancellations with less than 24 hours notice will not receive any credit. You must call at (416) 760 9027 or email us at to make your cancellation.
With a minimum of 24 hours notice, you may also choose to send a different attendee in your place at no additional charge OR choose to take your project to paint at a later date as a walk in customer. HOWEVER, if the project or piece was discounted or at a special price (ie: Story Time, Christmas in July, etc.) the difference will be due (regular price – event price = balance). You must come to pick up your piece and pay the balance no later than one week from the date of the event, or the piece will be subject to forfeiture with no further credit, etc. given.
There will be absolutely no exceptions to these policies.
Please call (416) 760 9027 with any questions or to change your attendee information.
All sales for any and all services and products made on are FINAL. No refunds will be given.

Shipping Policy

All orders are shipped within 48 hours Monday – Friday 10am – 5pm.
We use the following carriers to deliver our orders:
Canada Post
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail, such as Gift Certificates, will not have tracking numbers.
For Gift Certificates, there is an additional $1.00 Shipping and Handling charge for mailed Gift Certificates.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order.